Why We’re the Best
When it comes to in-home care for a member of your family, you question everything. We will assist in navigating through your concerns. Below are some frequently asked questions along with our answers, and typical answers you may receive from an individual caregiver.
Question
- Do you have enough staff for emergencies?
- Are you bonded and insured?
- Do you take care of payroll, taxes and the IRS?
- Do you have a level of quality control and supervision of home care staff?
- Do you do criminal background checks?
- Do you have workers’ compensation to cover accidents and injuries of your staff ?
- Are you flexible with regard to scheduling and specific skills required?
- Do you require a minimum level of experience from your staff?
- Do you offer 365:7/24 comprehensive availability?
- Can we replace our caregiver?
Ambassadors
- Yes. We are ready and able to fill your Home Care needs, with one simple phone call. We have a system in place, should your usual caregiver be unable to work.
- Yes. State of California Licensing require all home care companies to carry liability insurance. Employed Caregivers must be bonded.
- Yes. Our caregivers are all employees of Ambassadors and Ambassadors is responsible for all Payroll and mandated taxes.
- Yes. All cases are carefully monitored by our management staff. Random visits are made to ensure quality. Family members are kept informed.
- Yes. All registered caregivers are required by California to be fingerprinted by live scan with DOJ & FBI compliance.
- Yes. All of our staff are covered by workers’ compensation insurance for accidents occurring on the job.
- Yes. We have a four-hour minimum per visit. We assign our caregivers based on the skill set you require, and this can change based on your evolving needs.
- Yes. All of our staff have at least two years of experience in Home Care. Each caregiver has at least 5 hours ongoing training mandated by the Department of Social Services.
- Yes. We are here to serve you 365 days a year, 7 days a week, 24 hours a day, including holidays. We will be here for you.
- Yes. If you are not pleased with a caregiver, ambassadors will replace them upon request.
Individual Caregiver
- No. Locating home care back up is extra stress to the client.
- Usually not. It is client's responsibility to investigate any insurance or licensing held by these individuals.
- No. The client is responsible for reporting and remitting state, federal and FICA taxes to the proper agencies.
- None. Individuals are completely independent and unsupervised.
- No. It is client's responsibility to check the background of any individual caregiver you employed. This can cost up to $100 per check.
- Individual caregivers are client's / family's responsibilities.
- No. Skills are fixed to the particular individual, and client pay for what skills they can perform rather than the skilled needed. A change in desired skill level often requires hiring a new caregiver.
- No. An individual caregiver can have any level and any degree of experience.
- No. it is the client's responsibility.
- The client is responsible for the hiring process.